jlhk Casino Privacy Policy

1. Introduction

jlhk Casino ("jlhk," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jlhk Casino platform available at jlhk.app (the "Platform"). This Privacy Policy ("Policy") describes how jlhk collects, uses, discloses, stores, and protects your personal information when you access or use the Platform.

This Policy is issued in compliance with the Data Privacy Act of the Philippines (Republic Act No. 10173, as amended, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering an account on jlhk Casino, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which are available on the Platform. If you have any questions about this Policy, please contact our Data Protection Officer using the details provided in Section 14.

2. Data Controller

For the purposes of the Data Privacy Act of the Philippines, jlhk Casino is the personal information controller in respect of the personal data collected through the Platform. jlhk Casino has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws.

Contact details for the DPO are provided in Section 14 of this Policy. You may contact the DPO at any time to exercise your data subject rights or to raise concerns about how jlhk processes your personal data.

3. Personal Data We Collect

jlhk Casino collects the following categories of personal data from players and Platform visitors:

jlhk Casino does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

4. How We Collect Your Data

jlhk Casino collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions on jlhk.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment data from GCash, PayMaya, BPI, BDO, and Metrobank.

5. Legal Basis for Processing

jlhk Casino processes your personal data on the following legal bases under the Data Privacy Act of the Philippines:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your jlhk account, process deposits and withdrawals, and provide gaming services).
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and applicable gaming regulations.
• Legitimate interests: Processing necessary for jlhk's legitimate business interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw consent at any time.

6. How We Use Your Personal Data

jlhk Casino uses your personal data for the following purposes:

1. To create, verify, and manage your jlhk Casino account;
2. To process deposits and withdrawals via GCash, PayMaya, and Philippine bank accounts;
3. To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations;
4. To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
5. To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests;
6. To provide customer support via live chat and email;
7. To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
8. To send you promotional communications about jlhk bonuses and offers, where you have consented to receive such communications;
9. To comply with reporting obligations to Philippine regulatory authorities, including PAGCOR and the AMLC;
10. To improve the Platform and personalise your jlhk gaming experience.

7. Data Sharing & Disclosure

7.1 Third-Party Service Providers

jlhk Casino may share your personal data with carefully selected third-party service providers who assist us in operating the Platform, including: KYC and identity verification providers; payment processors (GCash, PayMaya, BPI, BDO, Metrobank); fraud prevention and AML screening services; cloud hosting and data storage providers; and customer support platform providers. All third-party processors are contractually bound to process your data only on jlhk's instructions and in compliance with the DPA.

7.2 Regulatory Authorities

jlhk Casino may disclose your personal data to Philippine regulatory and law enforcement authorities where required by law, including PAGCOR, the AMLC, the NPC, and the National Bureau of Investigation (NBI), in response to lawful requests, court orders, or legal process.

7.3 No Sale of Data

jlhk Casino does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any sharing of data is limited to what is strictly necessary for the purposes described in this Policy.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jlhk Casino Platform. They help us recognise your device, remember your preferences, and understand how you interact with the Platform. jlhk uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your jlhk account and security cookies that help detect fraudulent activity.
• Functional Cookies: Remember your preferences such as language settings and game display options to personalise your jlhk experience.
• Analytics Cookies: Help us understand how players use the Platform, which pages are most visited, and where technical issues occur, so we can continuously improve jlhk.
• Performance Cookies: Monitor Platform performance and load times to ensure a smooth gaming experience for players across Manila, Cebu, Davao, and the rest of the Philippines.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the jlhk Platform, including your ability to log in and access your account. For more information on managing cookies, refer to your browser's help documentation.

9. Data Security

jlhk Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jlhk servers;
• Encryption of sensitive data at rest, including financial information and government ID details;
• Multi-factor authentication options for player accounts;
• Regular penetration testing and vulnerability assessments of the Platform;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Continuous monitoring of systems for suspicious activity and potential security incidents;
• Staff training on data protection obligations under the DPA.

In the event of a personal data breach that is likely to result in harm to affected individuals, jlhk Casino will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act and NPC Circular No. 16-03.

10. Data Retention

jlhk Casino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with the Anti-Money Laundering Act (RA 9160) and applicable gaming regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by AMLC regulations.
• Communications data: Live chat transcripts and support records are retained for two (2) years from the date of the interaction.
• Technical and usage data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, jlhk Casino will securely delete or anonymise your personal data in accordance with NPC guidelines on data disposal.

11. Your Data Subject Rights

Under the Data Privacy Act of the Philippines, you have the following rights in respect of your personal data held by jlhk Casino:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data jlhk holds about you and information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jlhk.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jlhk's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jlhk has violated your data privacy rights.

To exercise any of the above rights, please contact our Data Protection Officer via live chat or email as detailed in Section 14. jlhk Casino will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

12. Children's Privacy

The jlhk Casino Platform is strictly intended for individuals aged 21 years and above. jlhk does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and, where required, report the matter to the appropriate Philippine authorities.

If you are a parent or guardian and believe that your child has registered an account on jlhk Casino, please contact our Data Protection Officer immediately using the contact details in Section 14 so that we can take prompt action.

13. Changes to This Privacy Policy

jlhk Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Material changes to this Policy will be communicated to registered players via a notice on the Platform and/or by SMS to your registered Philippine mobile number at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jlhk Platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how jlhk protects your data.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlhk Casino, please contact our Data Protection Officer:

• Data Protection Officer: jlhk Casino DPO
• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Office: Manila, Philippines

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.